The student will be able to:

• Identify how individual (e.g., personality, culture, motivation, job attitudes, moods), group (e.g., surface and deep diversity, size) and organizational (e.g., structure, culture) characteristics interact to influence behavior in organizations.

• Identify and solve problems that occur in the communication processes between individuals and within organizations.

• Define and apply the various leadership and motivational models that may be used to improve individual and organizational performance.

• Evaluate the ethical aspects of alternative approaches to decision-making and conflict resolution.

• Explain the concept of an organization’s corporate culture and its effects on the behavior of individuals and groups in organizations.

• Synthesize information (e.g., individual performance data, team performance data, knowledge of organizational behavior theories/models, skills, experiences) to select appropriate responses for solving contemporary workplace issues.